FAQs

We are in middle Tennessee, 28 miles from McMinnville, the nursery capital of the world, nestled high atop a mountain in the town of Altamont. When you find us, you find high quality and low prices.

We are a family business with more than 65 years of experience in the nursery industry. Our inventory and contacts in the market are vast, so we can almost always find you the type and quantity of plant you need at a fair price.

Call us at 931.692.4252 or email us at [email protected]

We ship dormant plants, no leaves, foliage or greenery. They look dead but they are not, they are dormant. In Spring they should leaf out and bloom.

See examples of bare root plants at www.tnnursery.net/pages/about-bare-root-plants

We ship bare-root plants. They are without leaves, foliage, or blooms. Below is an example of what you will receive. Please plant immediately; they will green out in spring, get leaves, and be beautiful. We offer a limited one-year warranty to prove your plants will grow.

We ship bare-root plants. They are without leaves, foliage, or blooms. See the Before and After examples here.

A plant is "dormant" or "bare root" when it has lost its foliage (leaves and stems) for the season: cooler temperatures promote the plants to go dormant (sap goes to roots, and leaves fall from trees). We ship plants during this dormant period. With the appropriate care, they should bloom when Spring comes.

A bare root plant is a plant without being in a container with soil. They are bare roots packaged in wet paper and dipped in the moisture-locking gel.

Here are planting instructions:

https://www.tnnursery.net/pages/planting-instructions

If you order plants planted under the soil, like perennials, ferns, vines, or groundcovers, some may come up when you plant them, but most will only in the following Spring.

That's why we offer a 1-year limited warranty. You can do a scratch test for trees, evergreens, and shrubs.

Here is a video with instructions on doing a scratch test to see if your trees or shrubs are dead.

https://youtu.be/cUl7NtBfCBU

Plants need to be planted within 1-2 days of receiving and pre-soaked roots in water for 1-2 hours. If you cannot plant them immediately, store them in a cool place and leave the plastic on the roots. Water the roots at least once a week and then cover them with the plastic they come packaged in. Do not expose them to freezing temperatures or extreme heat.

To see what zone you are in, click here

https://www.tnnursery.net/pages/usda-zone-finder

We use U.P.S. for larger trees and heavier shipments. For smaller lightweight items, we ship U.S.P.S.

For bulk, serious, or oversized orders over 100 LBS, we ship FedEx Freight.

Shipping costs are determined at checkout. It is an estimate, and we will know the exact price once we package your plants and create a label.

When we ship, we will credit or bill for any overage or excess charges.

We ship all orders within ten business days, sometimes sooner.

In Spring, we sometimes get backed up by the overwhelming demand for our products, but they will get to you within ten business days or sooner after the end of May.

Please check the shipping date for the plants you ordered. You were emailed a copy of the order placed when it was placed. Some plants ship later, and your order will state the ship date.

If you need help to locate your order, email us at [email protected].

If you have an order for "ship now" and it's been past 14 working days (2 weeks), please email us, and we will rush your order.

All orders are shipped promptly, but our busy spring season or weather-related delays may occur.

Most of the time, when a box has damage, the plants are fine. If the plants have been damaged, please send us pictures of the damaged plants to [email protected] and we will reship you plants or issue you an in store credit to reorder.

Please email us your order # and images of the damage to [email protected] so we can file a claim with the shipping carrier and reship your plants immediately if they are broken.

We package our plants to last in transit for 12 days. We package all plants for superior moisture levels, and we offer a limited 1-year guarantee, so please, plant your plants and soak them in water for 2 hours before planting, and they should do great.

Please send us an email with your order number to [email protected] and we will immediately file a claim with the shipping carrier and reship your plants.

In some instances, we can not reship due to the fact we may be out of that particular plant but in this case, we will issue you an in store credit or you can also request a refund in full. 

We are not responsible for plants delivered to your destination. You will need to contact the shipping carrier below.
UPS 1-800-742-5877
USPS  1-800-222-1811

We accept no liability for refused orders. If you refuse an order, the plants sometimes take 2-3 weeks to be returned, and they will die. All plants are packaged to last in transit for 12 days, but refusals will die because they are dead by the time we receive them back.

Yes, you can. You will be charged shipping, but we will refund you on pickup.

We ship to all states in the continental United States except N.Y.

No, we honor and trust our customers. Also, the driver takes an image of all packages delivered.

We accept Visa, Mastercard, American Express, and Discover. You can also mail a check or money order. We accept bank wires for large orders over $1500; email us for wiring information at [email protected].

Your card is charged when the order is placed. We do not have a way to hold until we ship—our cart charges on checkout.

If your order has yet to be dug and is not yet ready to ship, we can cancel it. If it's been dug and you must cancel, we charge a 25% restocking fee because we must replant the items.

We offer a 1-year warranty on all plants purchased retail. To file a claim, email us images of the dead plants, your order # and how many plants died. We will verify your pictures and offer you an in-store credit to reorder. Our email address is: [email protected].

We do not offer refunds in our warranty. We provide in-store credits for plants that have died within the one-year warranty period.

Please email us at [email protected] and give us your order # and name and we will check this issue and get back to you within 24 hours.

Sometimes. Send us your website or influencer profiles to
[email protected], and we will respond within 24-48 hours.

Yes, we do. If you are a university, nonprofit, or organization, we donate to good causes. Please email us at
[email protected] and give us your need, company, and nonprofit license number.

Please email [email protected] to receive a wholesale quote within 24 hours.