Warranty

Please watch the following video to see how your plants should look when they arrive, instructions on when your plants will green out and be beautiful and how to check to see if they are dead.

If you have received your plants and there is any problem, you must report the issue within 24 hours of receiving them;

TN Nursery Plant Warranty Policy

Thank you for choosing TN Nursery for your plant purchase. We strive to provide high-quality plants and excellent service. Please carefully review our warranty terms below:

1. Retail Warranty (for orders of less than 50 plants):
   TN Nursery offers a 1-year replacement warranty for all retail orders of plants under the quantity of 50. This warranty guarantees that the plants you receive will be healthy and of good quality at the time of shipment. If any plant is found to be damaged or dead upon delivery or within one year of receipt, we will give an in store credit to reorder anything you choose store-wide.
2. Wholesale Warranty (for orders of 50 plants or more):
   For orders of 50 plants or more, which are considered wholesale, we offer an Arrive Alive Warranty only. This means that we guarantee the plants will arrive alive and in good condition. Should any plants arrive damaged or dead, you must notify us by filling out the claim form here within 24 hours of receiving the plants to be eligible for a replacement.
3. Warranty Claim Process:
   If there is an issue with your plants, you must file a warranty claim within 24 hours of receipt. providing detailed information and any necessary documentation (such as photographs) to support your claim. Claims made after the 24-hour window will not be accepted.

4. CLAIM FORM

5. Exclusions:
   This warranty does not cover damages caused by improper care, neglect, or environmental factors after receipt, including but not limited to: overwatering, underwatering, pest infestations, extreme weather conditions, or any conditions beyond our control.

By placing an order, you acknowledge and agree to these terms and conditions. We value your business and will do our best to address any issues in a timely and satisfactory manner.

Thank you for shopping with TN Nursery!

to report dead plants, or if you have a problem with an order you just received, please fill out the below claim form:

CLAIM FORM

Our Reasoning For Offering a 1 Year Warranty = "Spring Will Tell The Tale"

Trees & Shrubs

Trees and shrubs are shipped dormant, without greenery, foliage, or blooms. They should green out in Spring, within 1-2 weeks after other trees or shrubs in your yard green out.

For Perennials, Ferns, Vines or Groundcovers

 If anything planted below the surface of the soil is planted and temperatures are above 70 degrees, 1-5% may come in that spring or summer, but the majority of those will all come in the following spring. Please wait until your other plants come up and give your new plants a couple of extra weeks before you file a claim.

Other Terms of Warranty

 We only offer a one-time in-store credit or reshipment on any shortages reported within 24 hours.

 We are not responsible if you trash your plants and can not send us images for proof of dead plants.

Order refusals will not be credited or refunded. We ship bareroot plants, and by the time they are delivered back to us, they are dead. It takes 2-3 weeks sometimes for order refusals to arrive, and they are not salvageable

Order Cancellations

We can not cancel an order if it's been pre-dug and ready to ship out.

We ship dormant bare-root plants (how plants look in winter) with no leaves, foliage, or greenery, but they are alive. We only ship in the dormant season when it's safe. In the spring, they will be beautiful, leaf and green out.

 

Click on The Below Link For Instructions On How To Preform a Scratch Test

https://www.tnnursery.net/pages/how-to-preform-a-scratch-test